Middle East’s Top Dealers Named GM International Grandmasters

With customer satisfaction and service as some of the judging criteria, six of the top dealers from the Middle East were named as 'Grandmasters' - the top honor given to dealers in the General Motors International region.

The six dealers - from Saudi Arabia, the UAE, Kuwait, Lebanon and Jordan - were among 116 dealers from 13 markets that received the honor in New York City.

Now in its 14th year, the Grandmasters program was created to reward the best dealers in the General Motors International region for their excellence. Winners were selected based on customer satisfaction, service, vehicle and parts sales, and facility standards. They were judged on both the quantity and the quality of their operations.

The six Middle East dealers named amongst the top dealers included Al Jomaih Automotive company (Kingdom of Saudi Arabia), Alghanim Automotive (Kuwait), Liberty Automobiles (UAE), Impex Trading Co. (Lebanon), The Leading Vehicles Company (Jordan), and Rymco (Lebanon).

Speaking at the awards dinner, President and Managing Director of General Motors Africa & Middle East, Mario A. Spangenberg said: "Congratulations to all of our dealers. You have set a great example for your fellow dealers, and we are proud to have each of you as a partner."

This year's participants included the highest-performing dealers from the Middle East, Australia, New Zealand, Japan and Southeast Asia. During the New York Grandmasters event, they engaged in a series of business meetings and team-building activities.

GM Executive Vice President and President of GM International Stefan Jacoby said: "Over the past year, our dealers have done an outstanding job putting the customer at the center and strengthening their commitment to what we call our 'I Care Culture'. They have been a critical part of our team."

This year's Grandmasters program began on May 7 at Cadillac House, the new home of GM's American luxury brand in the heart of New York City. Getting down to business, the Grandmasters received a company update from Jacoby. GM International Vice President of Sales, Marketing and Aftersales Mike Devereux talked about the exciting new technologies coming to dealers' showrooms, while highlighting the ongoing importance of customer care.

A special speaker was GM Vice President of Global Design Mike Simcoe, who came from Detroit to show the dealers the cutting-edge Chevrolet Bolt EV, new Chevrolet Cruze, GMC Terrain and new Chevrolet Traverse. Simcoe also introduced Maven, GM's flexible mobility platform that is offering multiple car-sharing products for consumers and businesses.

During tech talks, dealers learnt more about Google and Facebook, and the growing connection between the automotive industry and global technology companies.

According to Jacoby, "The future for GM will be about technology and innovation, as we strive to create a safer and more enjoyable driving experience while taking the lead in connectivity, ridesharing, alternative propulsion and autonomous driving."

This year's program closed on May 9 with a gala awards dinner, during which the dealers were officially declared Grandmasters.



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